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Description

If you turn off Live Forms and set glide.ui16.live_forms.enabled to false, the comment fields associated to a form's Activity Formatter are hidden.

Steps to Reproduce

 

To determine if your instance is at risk, check the value of glide.ui16.live_forms.enabled and confirm it is set to true.

This property can be found using this path: /sys_properties_list.do?sysparm_query=name%3Dglide.ui16.live_forms.enabled

 

ServiceNow has been able to reproduce this issue with the following workflow:

  1. In UI16, navigate to Incident > Open.
  2. Confirm there are journal fields and Work Notes displayed above the Activity Formatter.
  3. Set glide.ui16.live_forms.enabled to false.
  4. Return to the incident form.
    Note that the journal fields do not display.

    If you inspect the element, the journal field is set to display: none.

 

Workaround

Create a UI Policy for the journal fields that sets Visible to true. For more information, see the documentation topic Create a UI policy.


Related Problem: PRB1103343

Seen In

Kingston

Intended Fix Version

Jakarta Patch 10
London

Fixed In

Kingston Patch 6

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-12 02:44:01
Published:2017-10-17