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Description

List v2: After typing a few characters into a reference field and using the reference lookup (magnifying glass) icon to run a query, the breadcrumbs in the resulting list cannot be modified more widely than was was specified in the original query.

Steps to Reproduce

 

  1. Go to a reference field on a form, for example, navigate to Incident > Open and select an incident.

  2. In any reference field, for example, the Caller field, type a couple of characters.

  3. Click the reference lookup (magnifying glass) icon.

    A list of users whose name starts with "a" is displayed.

  4. Try to expand the breadcrumbs to find a wider audience, for example, hit ALL in the breadcrumbs line.

    The filter does not change. You are limited to the initial query that was run for the list.

Workaround

This behavior is as designed in List V2.  Limiting the ability to broaden the scope of that query prevents selecting data that isn't available based on the initial term provided. For example, if you think that you are seeing a list of users whose name started with "bob" but then clicked All and selected a user whose name started with "steve", confusion or selecting the wrong user could occur. 
 
In order to see all possible values for a reference field list, the data provided either needs to be blank (no data in the reference field) or a completed reference. In both of those cases it is safe to assume that if you are clicking the reference lookup icon, you intend to replace the value in the field, so showing the whole list is not potentially an issue.

Related Problem: PRB925311

Seen In

There is no data to report.

Fixed In

Jakarta Patch 10
Kingston Patch 7
London

Associated Community Threads

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Article Information

Last Updated:2018-05-18 13:07:25
Published:2017-07-25