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Description

Instead "Incident" is showing "Task" when creating a new Incident in Your History Navigation
Clicking the "Open Incident" resulted in a history record is "Incident / Active=true"
But creating a New Incident resulted in a history record is "Task / Your Incident Short Description"
The issue is that it must not be "Task" - it must say "Incident"

Steps to Reproduce

 

  1. Navigate to demo Istanbul Patch 6
  2. Click Incident > New > Create a new Incident > Save
  3. From the Navigation Menu > Click Favorites (star icon tab) > Click Home
  4. Click in the left navigation menu to Your History

Instead of Incident showing when creating a new Incident in Your History Navigation, Task is showing. 
 

Workaround

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB1098467

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Article Information

Last Updated:2018-03-14 14:49:36
Published:2017-07-31