Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
List V3: A dot-walked field in the left side of an "is same as" / "is different from" filter does not appear on the right side - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • List V3: A dot-walked field in the left side of an "is same as" / "is different from" filter does not appear on the right side
KB0623878

List V3: A dot-walked field in the left side of an "is same as" / "is different from" filter does not appear on the right side


396 Views Last updated : Jan 28, 2024 public Copy Permalink
KB Summary by Now Assist

Description

In List V3, if an is same as / is different from filter is added with a dot-walked field on the left side, the same field no longer appears on the right side.

Steps to Reproduce

  1. Make sure List V3 is enabled.
    For more information, see the product documentation topic Activate List v3.
  2. Navigate to task_list.do.
  3. Click the menu icon () and choose List Layout.
  4. Add the following fields: Assigned to, Opened by, Parent.Assigned to, and Parent.Opened by.
  5. Find a Change Task that is associated with a change request.
    If you cannot find a change task with an associated change request, raise a new change, and then add change tasks to it.
    For more information, see the product documentation topic Create a change task.
  6. Click the filter icon and create an is same as or is different from filter that can compare between Parent.Opened by and Opened by.
    Note that you cannot configure the filter because Opened by does not appear on the right-hand side.

 

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1097215

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.