In versions prior to Geneva, Chat generated an entry for Assignment Group on the chat_queue_entry table while using the Service Desk Chat. However, Chat no longer generates the Assignment Group entry.

Steps to Reproduce


  1. Install the following plugins:

    • Connect V1.0.0
    • Connect Support V1.0.0
    • Chat V1.3.0
  2. In a Chrome or IE browser window, go to the following link:

    <instance name>/$

  3. In the Service Desk Chat, type something like "Need Help".

  4. On a different browser (Firefox), impersonate David Loo, a member of the Service Desk Chat.

  5. Click Accept to accept the Chat.

  6. On Chrome go to the following table:

    <instance name>/

  7. Add the column Assignment group.

    Note that this field is not populated.



Create a business rule on an insert to chat queue entry. For example:

chat_queue_entry BEFORE INSERT
current.assignment_group = current.queue.assignment_group

Related Problem: PRB707295

Seen In

Fuji Patch 10 Hot Fix 4
Geneva Patch 6

Fixed In


Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:37:51