ServiceNow Mobile Version - Android v3.1The ServiceNow Mobile Version Android v3.1 release provides fixes for the ServiceNow mobile application.
Download the latest versionTo download the ServiceNow Mobile Version Android v3.1 release, visit the Google Play store.
|Problem||Short description||Description||Steps to reproduce|
|PRB963582||App crashes when a user is null in post auth call||The Android app crashes if the resources.current_user property in the post auth Bootstrap call is null.||
|PRB961933||Connect Chat activity crashes when dismissing a conversation||
When the request times out, the app will attempt to post a UI notification that the request failed. But since the activity has been dismissed, it will crash.
|PRB963739||App crashes when missing hideHeader intent extra when launching RecordDetailActivity||App crashes when the record detail screen is created and the flag whether to hide the header has not been set.|
|PRB991773||App crashes when sharing a URL on the record detail page||If the table property is missing on the record detail screen, then clicking the share button causes a crash due to a null URL.|
|PRB992559||App crashes when backing out of record list activity||If the back button is pressed while a network call is in progress, the app crashes due to Android lifecycle methods.|
|PRB953589||Opening a push notification opens to the form view||On Android OS, opening a push notification opens to the form view, not the record view. iOS opens correctly to the record view.||
Expected behavior: It opens to the request record view.
|PRB956628||Reduce the number of network requests when keeping a list in sync with record changes made by the current user|
|PRB1028287||App crashes when starting a barcode scanner||In a rare scenario, when the camera is in use by another app on the device, the app can crash when starting the camera to scan a barcode.||
|PRB1001575||Modules that link to external sites do not work and display the message 'Not supported'||
In an Istanbul Patch 5 instance:
|PRB1058644||The 'Up' (<-) button in the top-left corner does not behave correctly||After a user on the list of tasks clicks into a record and presses the 'Up' (<-) button to go back to the list, the filter changes based on the record opened.||
In Helsinki Patch 9a:
The filter changes from TASKS (All) to INCIDENTS (All), based on the task type users opened before.
|PRB1069271||App crashes when attempting @ mention in 'Additional Comments'||App crashes when using the @mention functionality to add additional comments to an incident .||
|PRB1077841||Connect Chat role restriction is not respected||Users without a role included in the connect.roles subset are able to launch chat from the profile activity.|
Observe the chat icon is present, when it should not be.
|PRB1072225||The 'Back' button behavior is inconsistent in webviews||When viewing certain data in a webview (e.g. Knowledge, Service Catalog), the "back" navigation sometimes takes the user to the home screen instead of the previously browsed page.||
Expected behavior: It should take users somewhere else.
Actual behavior: It takes users to the base Knowledge page where they came from.
|PRB1016755||The Android app returns an "Invalid Username or Password" error when attempting to authenticate via the SSO integration||
|PRB1065478||Memory leaks related dependency injection||The Android app is leaking memory, especially after multiple rotations of the device.||
Observe the memory consumption is increasing.
|PRB1070442||App can crash in certain socket timeout scenarios||In some cases, when a network connection fails, the app does not properly handle the exception and can crash.|
|PRB1066834||Memory leak and malfunction relating to filter activity||On a device rotation, when on the filter screen, memory can leak and the 'count' of matching items does not update.||
|PRB1067937||App crashes on successive downloads from webview (non-cabrillo)||After an initial download from a WebViewActivity is complete, initiating a second download from the same WebViewActivity can cause a crash.||
Note the app crashes.
Fixes included with Android v3.1