Image size and text position are lost when a Word document is imported to a knowledge base article.

Steps to Reproduce


  1. Import a Word document by dragging and dropping the file to the Knowledge Homepage and following the instructions in the pop-up window.

  2. View the article.

    Note that the image size and text position are not correct.



After importing the document, resize the image when editing the article in the HTML Editor (TinyMCE Editor).

Related Problem: PRB743858

Seen In

There is no data to report.

Intended Fix Version


Fixed In

Istanbul Patch 11
Jakarta Patch 6
Kingston Patch 1

Safe Harbor Statement

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-13 17:07:33