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Description

The Knowledge search as you type feature behaves inconsistently for failing word stemming.
The same failing stems return unexpected results in global text search also not using the wildcard *.
The same inconsistency occurs on the type-ahead in the navigation pane, when trying to retrieve module names.

Steps to Reproduce

 

1 - Login an OOB instance
 
2 - Navigate to Self-Service > Knowledge
 
3 - In the top centre search box start typing: esc
Observe several KB results are returning.
 
4 - Continue typing: esca
Observe no results are showing.
 
5 - Continue typing: escal
Observe the resulting KBs are back.
 
6 - Continue typing: escalat
Observe no resulting KBs again.
 
7 - Try global text search for: escal
Observe the results appear even not using any wildcard.
 
8 - Try global text search for: escalat
Observe no results appear.

Workaround

This is expected behaviour in the current releases, and has been identified as a possible future product enhancement.

The possibility to enable/disable instant search has been added in Fuji Patch 12, as part of PRB651674/KB0678254, through the system property ‘glide.knowman.search.instant_results’. Out of the box, the instant search is disabled, with the property turned off.


Related Problem: PRB652306

Seen In

Geneva Patch 6 Hot Fix 2
Helsinki Patch 1
Helsinki Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-09 13:56:02
Published:2018-02-09