Service Portal - Variable Editor widget (sp-variable-editor) does not respect mandatory fields used in shopping cart. Editing an added item from the shopping cart in the Service Portal, allows to save the item with empty mandatory variables.

Steps to Reproduce


  1. Navigate to any item with mandatory fields (e.g. sp?id=sc_cat_item&sys_id=7ee6f61e4fff0200086eeed18110c784).
  2. Add the item to the cart.
  3. In the cart, click Edit.
  4. In the popup, clear out the mandatory variables and save.
The system will not stop you from submitting an item with empty mandatory variables.


Please upgrade to a fixed patch at the earliest convenience, Istanbul Patch 7, Jakarta Patch 1 and onwards.


Related Problem: PRB713239

Seen In

Helsinki Patch 5
Istanbul Patch 3

Fixed In

Istanbul Patch 7
Jakarta Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-24 15:47:47