PDF creation features do not support double-byte Unicode characters

Typing in unicode characters results in missing characters when exporting records to PDF. Copying and pasting double-byte unicode characters in knowledge base does not generate the error.

The character set needs to be added to the PDF processors.

 

1. Navigate to Incident > Create New.
2. In Short Description, enter <double-byte Unicode characters> how are you.
3. Right-click the form header and select Save.
4. Right-click the form header and select Export > PDF (Portrait).
   Note that the PDF does not contain the special unicode characters. The Unicode characters are stripped out so the PDF only shows how are you instead of <unicode> how are you.

Do not use double-byte Unicode characters if you need to export to PDF.