Typing in unicode characters results in missing characters when exporting records to PDF. Copying and pasting double-byte unicode characters in knowledge base does not generate the error.
The character set needs to be added to the PDF processors.
Steps to Reproduce
- Navigate to Incident > Create New.
- In Short Description, enter <double-byte Unicode characters> how are you.
- Right-click the form header and select Save.
- Right-click the form header and select Export > PDF (Portrait).
Note that the PDF does not contain the special unicode characters. The Unicode characters are stripped out so the PDF only shows how are you instead of <unicode> how are you.
Do not use double-byte Unicode characters if you need to export to PDF.
Related Problem: PRB710307