Typing in unicode characters results in missing characters when exporting records to PDF. Copying and pasting double-byte unicode characters in knowledge base does not generate the error.

The character set needs to be added to the PDF processors.

Steps to Reproduce


  1. Navigate to Incident > Create New.
  2. In Short Description, enter <double-byte Unicode characters> how are you.
  3. Right-click the form header and select Save.
  4. Right-click the form header and select Export > PDF (Portrait).
    Note that the PDF does not contain the special unicode characters. The Unicode characters are stripped out so the PDF only shows how are you instead of <unicode> how are you.


Do not use double-byte Unicode characters if you need to export to PDF.

Related Problem: PRB710307

Seen In

Helsinki Patch 1
Helsinki Patch 5

Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:35:10