The description field dictionary entry has a max_length value of 4000, but it allows values with more than 4000 characters.

Only the UI interface will validate the field length. Server side operations and integrations will allow the size assigned on the database for the fields.

Steps to Reproduce


  1. Navigate to an incident record.
  2. If the description field is not visible on the form, add it.
    Note: Make sure to confirm this field is set to type "String" and Max Length of 4000.
  3. Add more than 4000 characters to the description field and save.

    The system allows description value to be saved.


Consider checking the length of these fields prior to inserting them. For example, create a business rule to truncate the data to the required maximum length.

Related Problem: PRB667348

Seen In

Fuji Patch 11
Geneva Patch 1

Associated Community Threads

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Article Information

Last Updated:2017-10-04 06:17:03