Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Performance issues on forms with large journal entries when Live Forms is enabled - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Performance issues on forms with large journal entries when Live Forms is enabled
KB0623341

Performance issues on forms with large journal entries when Live Forms is enabled


1081 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When typing in a task form with an extensive journal history of activities, it may take some seconds for text to appear in the box in Ui16 with live forms enabled. In cases of very heavy forms and large journal entries, the overall performance appears very slow, affecting typing within the journal fields, scrolling the form, loading related lists, which might also fail. 

 

Steps to Reproduce

 

  1. Create an incident, add many attachments, and provide a lot of content in the Work notes and Additional comments fields for a lot of activities on the form.

  2. Try to type something in journal fields.

    Note the lag while typing.

Workaround

This is expected behaviour.

Disable the glide.ui16.live_forms.enabled system property on affected instances to improve load time.

Additionally, limit the number of stream entries rendered with the glide.history.max_entries property to prevent the affected task form to become unusable.

 


Related Problem: PRB896419

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.