The Reference qual condition field used for catalog variables (question.reference_qual_condition) is set to max_length=255, which is usually too short, causing conditions to be corrupted due to truncation when submitted. There are no logs or warning when this truncation happens, which leaves a corrupt query string. Other similar fields in the platform are usually 1000 or 4000 characters long.

Steps to Reproduce


  1. Import and open the attached variable (item_option_new_9f806d0edb8ed200ec9e742eaf96193a.xml).

    Note that the reference qualifier condition is relatively simple and only four lines. It's currently 222 chars long.


  2. Try to add more characters, for example, OR Class IS Cloud Storage Container (cmdb_ci_cloud_storage_container)

    In the XML of the record, note that the text is cut off at 255 chars, in the middle of cmdb_ci_cloud_stora



This problem is fixed in Istanbul and onwards. The new reference qualifier condition field has now a max length of 4000.

If an upgrade is not feasible yet, set an advance reference qualifier instead, and write a script to generate the wanted filtered values.

Related Problem: PRB666027

Seen In

Calgary Patch 2 Hot Fix 5
Eureka Patch 11 Hot Fix 2

Fixed In


Associated Community Threads

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Article Information

Last Updated:2018-03-01 09:09:34