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Lists in Self-Service homepage introduce horizontal/vertical scroll bar in IE11 - Known Error
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  • Lists in Self-Service homepage introduce horizontal/vertical scroll bar in IE11
KB0623143

Lists in Self-Service homepage introduce horizontal/vertical scroll bar in IE11


1403 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When you click the Next page button on the list view in Homepage, horizontal and vertical scrollbars are displayed. The scrollbars do not appear when there are fewer columns in the list layout.

Steps to Reproduce

 

  1. Navigate to Self-Service > Homepage.

  2. Edit My open incidents to display all the active incident records to get pagination on the list.

  3. Make sure My open incidents has at least five columns. (Add more if necessary.)

  4. Open the My Self-Service homepage in Internet Explorer 11.

  5. Click the Next page button on the list.

    Horizontal and vertical scrollbars appear on the list.

 

Workaround

Use one of the following workarounds to remove the horizontal scrollbar from the display:

  • Zoom the IE11 browser window so that the width of the rightmost column is fully viewable.
  • Remove one or more columns from a widget to reduce the number of columns displayed .

 


Related Problem: PRB717412

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