273 views

Description

In the application server, the following error occurs when attempting to export to PDF a Performance Analytics dashboard:

2017-03-20 09:48:59 (041) glide.background.generation.fbdfa93adb29724048fcf5b31d96191a SYSTEM SEVERE *** ERROR *** com.snc.whtp: An error occurred on the server
2017-03-20 09:48:59 (042) glide.background.generation.fbdfa93adb29724048fcf5b31d96191a SYSTEM SEVERE *** ERROR *** Loading pages (1/6)
[> ] 0%
[======> ] 10%
[==============================> ] 50%
[============================================================] 100%
Counting pages (2/6)
[============================================================] Object 1 of 1
Resolving links (4/6)
[============================================================] Object 1 of 1
Loading headers and footers (5/6)
Printing pages (6/6)
[> ] Preparing
[============================================================] Page 1 of 1
Done
Exit with code 1 due to network error: AuthenticationRequiredError

Steps to Reproduce

 

  1. Navigate to Performance Analytics > Dashboard.

  2. Select a dashboard, for example, the Project Dashboard.

  3. Click Export to PDF.

    The following error message is displayed:

    Export failed
    An unexpected error has occurred. Please see the instance logs for more details.

 

Workaround

For time series widgets, do not enable comments. For the detailed scorecard, generate the PDF through the browser or use screen capture functions.


Related Problem: PRB890602

Seen In

Geneva Patch 6 Hot Fix 2
Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-13 11:27:39
Published:2017-11-22