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Description

In Helsinki and Istanbul the following error message will be seen in the System Logs > Errors:
 
java.lang.IllegalArgumentException: Group undefined does not exist.: java.lang.RuntimeException: java.lang.IllegalArgumentException: Group undefined does not exist.: com.glide.rest.handler.impl.ServiceHandlerImpl.handleInvocationTargetException(ServiceHandlerImpl.java:79)
com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:50)
com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:228)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:424)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:195)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:179)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:168)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:49)
com.glide.sys.Transaction.run(Transaction.java:1962)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
java.lang.Thread.run(Thread.java:745)
 
Note: This error does not cause any user impact.

Steps to Reproduce

  1. Clear out all live_group_member records on the instance.
  2. Navigate to the $c.do tab.
  3. Switch to a different tab.
  4. Switch back to the $c.do tab.
Browser shows the HTTP request tries to call:/api/now/connect/conversations/undefined

 

Workaround

If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB825291

Seen In

Helsinki Patch 3

Fixed In

Helsinki Patch 10
Istanbul Patch 6
Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-20 12:53:50
Published:2017-06-13