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The duration type fields Business Duration and Duration show empty data in incident form if glide lists start property is not locked - Known Error
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  • The duration type fields Business Duration and Duration show empty data in incident form if glide lists start property is not locked
KB0622992

The duration type fields Business Duration and Duration show empty data in incident form if glide lists start property is not locked


1697 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

If the system property glide.ui.glide_list.start.locked is disabled, the Business Duration field does not show any data.
If there is no data stored in the field, Business Duration shows 0 sec when glide.ui.glide_list.start.locked is set to true.

Steps to Reproduce

 

  1. Login a demo instance.
  2. Set glide.ui.glide_list.start.locked property to false.
  3. Navigate to the incident form, and personalize the Form Layout, add new business_duration/duration field.
  4. View an incident record with existing log history, no data is displayed in the duration fields.

Workaround

This is by design. The property glide.ui.glide_list.start.locked is set to true, as it is OOB setting in all current releases.


Related Problem: PRB592218

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