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Description

On the Hardware Models page, under the Asset embedded list, the option to insert a new row appears to provide an alternative method for creating a new asset for the current hardware model. However, the option does not work that way.

Steps to Reproduce

 

  1. Go to cmdb_hardware_product_model_list.do.

  2. Click an asset name (for example, Alienware M17x).

  3. Go to the Assets tab.

  4. Double-click "Insert a new row" at the bottom of the list.

  5. Provide an Asset Tag name and click the checkmark to save.

  6. Click Update to save the cmdb_hardware_product_model record.

  7. Click the newly created asset record link.

  8. Note the following:

    • Class is Asset instead of the expected Hardware.
    • Model Category is read only and not editable.

 

 

Workaround

As a workaround, insert the new CI via the Configuration Item list. This does not prevent creating a CI in a class that is not covered by the CI classes defined in the model's model categories. For more information, see the product documentation topic Create assets.

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB657138

Seen In

Geneva Patch 1

Fixed In

Kingston

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-13 11:07:22
Published:2017-06-01