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Description

In Service Portal, when asking a question in Social Q&A / Community, any added hyperlinks are not automatically converted to live hyperlinks.  
 

Steps to Reproduce

 

  1.  Navigate to Self-Service > Knowedge.
  2. Click Post a question.
  3. In the Detail Question text box, type www.google.com and press enter or return on your keyboard. 
    Note that the text is converted to a hyperlink. 
  4. Navigate to the Service Portal on your instance (https://<instancename>.service-now.com/sp).
  5. Click Community.
  6. Click Ask a Question.
  7. In Question details, type www.google.com and press enter or return on your keyboard.
    Note that the text is not converted to a hyperlink. 
 

Workaround

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.pre


Related Problem: PRB1029747

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Associated Community Threads

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Article Information

Last Updated:2017-06-02 08:40:28
Published:2017-06-02