When a document is imported into Knowledge, the imported file loses its table styling. The table structure is still present and works as expected, but the styling is lost.

Steps to Reproduce


  1. Open an instance with the import feature for Knowledge.
  2. Find a document containing a styled table.
  3. Drag and drop the file to the Knowledge homepage.
  4. Follow the on-screen instructions to import the file.
  5. Open the KB record.
  6. Click Edit
    Note that the table structure is displayed correctly.
  7. View the KB article.
    Note that the table does not look like a table because the styling is lost.


For a table, manually select the table from the TinyMCE Editor and extend the table by dragging.

For a tab, add additional space between words from TinyMCE Editor.


Related Problem: PRB670500

Seen In

Geneva Patch 5
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 6 Hot Fix 1

Fixed In

Helsinki Patch 9
Istanbul Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:32