When the knowledge application is opened inside an iframe, many of the knowledge pages are cut from the bottom. Also, knowledge ESS script is running globally instead of only for the knowledge application.

Steps to Reproduce

  1. Navigate to URL/ess/knowledge_splash.do
  2. Search with a keyword email
  3. Scroll down to the bottom of the page. The text is cut out even when you have scrolled to the bottom


The UI script, which is failing to fix this issue, has been modified and can be applied to the buggy instance as an update set. This UI script is now called KnowledgeIframeFix

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB721929

Seen In

Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Helsinki Patch 4
Helsinki Patch 5

Fixed In

Geneva Patch 11
Helsinki Patch 9
Istanbul Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-06 06:52:24