Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
When transforming import set data, Date/Time fields use the user's preferred date format - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • When transforming import set data, Date/Time fields use the user's preferred date format
KB0622865

When transforming import set data, Date/Time fields use the user's preferred date format


9140 Views Last updated : Aug 2, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When transforming import set data, Date/Time fields use the user's preferred date format which can conflict with the expected format.

Steps to Reproduce

 

  1. Create a simple Excel or CSV data source.
  2. Create a transform map and have a field mapping from [sys_created_on] to another Date/Time field on the target table.
  3. Go to a valid User [sys_user] record and change their date_format to dd.MM.yyyy.
  4. Impersonate the user from step 3.
  5. Execute the data source.
    Note the error: Unable to format <date/time> using format string yyyy-MM-dd hh:mm:ss for field <TARGET_DATE_FIELD>

Workaround

On the transform map field mapping, change the Date format to be the same as the user's preferred format.


Related Problem: PRB643657

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.