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Description

Reporting on the knowledge search table using the ts_query_kb table shows "Homepage" multiple times, even when not searching for it and even if the homepage was visited only once.

Steps to Reproduce

 

  1. Create a report on the ts_query_kb table.

    For more information, see the product documentation topic Create a report.

  2. Add a query search term that contains "homepage".

    Note that the result displays multiple entries with the search term  "homepage".

 

Workaround

Multiple entries appear against the search term "homepage" because it is a default search term for retrieving featured/ pinned articles. When a user visits to retrieve featured articles in the homepage, the system does a query with this search term that results in multiple entries. You can configure this keyword setting through the glide.knowman.default_keyword system property.


Related Problem: PRB645982

Seen In

Fuji Patch 3
Fuji Patch 5
Fuji Patch 8

Associated Community Threads

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Article Information

Last Updated:2017-10-02 06:37:43
Published:2017-05-31