Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
UI16: Tooltip hints do not display for the journal fields when the Activities filtered formatter is added to a form - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • UI16: Tooltip hints do not display for the journal fields when the Activities filtered formatter is added to a form
KB0622852

UI16: Tooltip hints do not display for the journal fields when the Activities filtered formatter is added to a form


1332 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Tooltip hints do not display for journal fields (for example, Work notes or additional comment) when the Activities filtered formatter is added to a form in UI16.

Steps to Reproduce

 

  1. Navigate to Incident > Open and open an existing Incident.

  2. If the Activity filter does not appear on the form, add it.

    1. Right-click in the form header and choose Configure > Form Design.
    2. In the left column under Formatters, click "Activities (filtered)" and drag it to your desired position.
    3. Click Save.
  3. In the incident form, hover the mouse cursor over an Additional comments or Work notes field.

    Note that the related tool tip hint does not display. You also cannot right-click on the label of the journal fields.

 

 

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB662674

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.