Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Resolving a failure to find a MID Server for an IP address - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Resolving a failure to find a MID Server for an IP address
KB0622808

Resolving a failure to find a MID Server for an IP address


5574 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Service Mapping does not find a MID Server that matches the parameters used for selecting MID Servers for a discovery job.

Service Mapping applies the MID Server selection algorithm that finds the MID Server to carry out the discovery.

The configuration of the MID Server must answer the following necessary criteria:
  • IP range: this range must contain the IP address of the CI you are discovering
  • Capability:
    • SSH for Unix hosts
    • WMI for Windows hosts
    • SNMP for load balancers
  • Supported Application: Service Mapping or All

For more information, refer to MID Server Configuration for Service Mapping. 

Symptoms

  • The business service map displays the warning icon instead of the load balancer CI.
  • The following error message is displayed: No active MID Server found for IP X.X.X.X.

Resolution

  1. Navigate to Service Mapping > MID Servers.
  2. Click MID Selection Test.
  3. Enter the CI IP address in the Target IP field.
  4. Select ServiceMapping or ALL from the Application list.
  5. Select the relevant MID Server capability from the Capability list.
  6. Click OK.
  7. If you get the same error, configure one of the MID Servers used in your deployment to answer the necessary selection parameters.

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.