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Description

Featured Content, Most Useful, and Most Viewed sections are no longer displayed on the knowledge base homepage.

Steps to Reproduce

 

  1. Navigate to Self-Service > Knowledge.

  2. Click the IT knowledge base.

    Note that the Knowledge Featured and Most Viewed blocks are not displayed.

 

 

Workaround

Beginning with Geneva, the Knowledge search and browse page features infinite scroll, which resulted in the Featured Content, Most Viewed, and Most Useful sections not being displayed on individual KB pages. The homepage will eventually be configurable, with the Featured Content, Most Viewed, and Most Useful sections available as widgets that can be added to any page of the Service Portal Knowledge application.

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Related Problem: PRB711971

Seen In

There is no data to report.

Fixed In

Jakarta

Associated Community Threads

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Article Information

Last Updated:2017-10-03 05:06:17
Published:2017-05-18