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Description

Updating an email address on the HR Profile [hr_profile] table is updating the email address in the User [sys_user] table as expected, but not updating the primary email in the Notification Device (cmn_notif_device) table. 

The Update Email Devices business rule (included in the base system) in the User table updates the email in the Notification Device table whenever an email address for a user is updated. This process is not working as expected.

Steps to Reproduce

 

  1. Activate the Human Resources Application: Core plugin.
  2. Modify the ACLs so you can edit the Work email field on the HR Profile form.
  3. Identify or create (if necessary) a user that has an sys_user, hr_profile, and cmn_notif_device assigned to them.
  4. Navigate to Human Resources > Organization > HR Profiles.
  5. Search for and select the record for the user from step 3.
  6. In the Contact Information section or tab, edit the Work email field.
  7. Right-click in the header and select Save.
  8. In the Application Navigator, type sys_user.list in the Filter navigator field and press enter or return on your keyboard.
  9. Search for and select the record for the user from step 3.
    The email field should display the new value added in step 6.
  10. In the Application Navigator, type cmn_notif_device.list in the Filter navigator field and press enter or return on your keyboard.
  11. Search for and select the record for the user from step 3.
    Note that the Email address field is not updated with the new value from the Work email field of the hr_profile table.

Workaround

This issue has been fixed in Helsinki. As a workaround in Geneva, a business rule needs to be created on the [hr_profile] table for cmn_notif_devices. Follow these steps to import the business rule:

  1. Navigate to System Definition > Business Rules.
  2. Right-click in the Name column header and select Import.
  3. Import the attached XML file.

 For more information about about importing XML, see Import a single XML containing one or more records.

 

 


Related Problem: PRB724401

Seen In

Geneva Patch 7 Hot Fix 2

Associated Community Threads

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Article Information

Last Updated:2018-08-31 11:05:31
Published:2018-08-31