Reference qualifiers fail on Service Portal for sc_cat_item variables.

Steps to Reproduce


  1. Go to sc_cat_item_list.do and open a record, for example, Apple iPad 3.

  2. Create a new variable for the item on type List Collector.

  3. Go to the Type Specification section and configure the item_option_new form so that the Reference, Use reference qualifier, Reference qual condition, and Reference qual fields are displayed.

  4. Configure a simple List Collector variable for the item.

  5. Use any table to test, for example, Incident.

  6. Open the Apple iPad 3 in the UI.

    Note that the reference qualifier on the item is enforced.

  7. Open the same item on the Service Portal.

    Note that the reference qualifier is not enforced.




If you can upgrade, refer to the Fixed In field to determine the versions that have a permanent fix.

Related Problem: PRB706632

Seen In

Eureka Patch 13 Hot Fix 5
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 5

Fixed In

Helsinki Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-01-29 11:26:39