Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
At random times when loading a Performance Analytics dashboard, not all widgets resize properly - for some, only a part of the widget is displayed - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • At random times when loading a Performance Analytics dashboard, not all widgets resize properly - for some, only a part of the widget is displayed
KB0622692

At random times when loading a Performance Analytics dashboard, not all widgets resize properly - for some, only a part of the widget is displayed


1154 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Initially when loading Performance Analytics dashboards, widgets have a default size. When their data and graph is loaded, the widgets resize to show the results properly (graphs, lists ,etc). The widget resizing process does not always work correctly for all widgets. 

The issue appears to be happening randomly for different widgets. When refreshing just the widget, it does load properly.

Steps to Reproduce

ServiceNow was able to reproduce the issue randomly using the following steps:

  1. Log in to an instance.
  2. If the instance is domain separated, switch to a domain in which Performance Analytics data is displayed.
  3. Navigate to Performance Analytics > Dashboards.
  4. Load a dashboard that has several widgets with charts as visualization.
  5. Switch to another dashboard that also contains several widgets with charts as visualization.
  6. Switch between the two dashboards several times.
    Note that, eventually, one or more of the widgets on a dashboard do not resize properly based on their content.

Workaround

  1. Activate the Canvas plugin.
  2. Create a new tab on the dashboard.
  3. Copy the widgets from the previous ("legacy") tab to the new tab created in step 2.
  4. On the new tab, drag and drop widgets into position and resize them in width and height.
  5. When the new tab layout is complete, delete the old tab.

Related Problem: PRB934964

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.