When a UI Policy is On Load and a UI Policy action is set to Mandatory on the configuration item field, the UI action will appear.

Steps to Reproduce


  1. Navigate to System UI > UI Policies.

  2. Click New to create a new UI policy with the following values:

    • Table: Incident
    • Short Description: Mark Configuration item as Mandatory. 
    • Onload checkbox selected.
  3. Click Submit.

  4. Return to the UI policy and in the UI Policy Action related list, click New to create a new UI Policy Action with the following values:

    • Field name: cmdb_ci
    • Mandatory: True
    • Visibility: Leave alone
    • Read Only: Leave alone
  5. Click Submit.

  6. Go to Incident.do.

    Note that the Configuration item field is marked as Mandatory and and the "Show related tasks" icon appears.


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Related Problem: PRB904745

Seen In

Istanbul Patch 1 Hot Fix 1
Istanbul Patch 2

Associated Community Threads

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Article Information

Last Updated:2018-02-14 11:46:18