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Description

When the Records tab on a scorecard is selected, no records are shown.

Steps to Reproduce

 

  1. Collect for the indicator until today (for example, set the value Relative End to 0).
  2. Open the indicator and turn off real-time scores.
  3. Click today's date in the graph.
  4. Click the Records tab.

Expected result: The Records tab shows the records that contribute to the score.

Actual result: The Records tab is selected but the chart is displayed. No records are shown.

This issue may also affect users who are viewing a detailed scorecard from a different timezone. To reproduce this issue, set a job to collect for number of open incidents in the Pacific/Auckland timezone and view the scorecard as a user from the Amsterdam timezone. Even though collection happens until yesterday, the Records tab is not shown for yesterday's score.

Workaround

Use one of the following workarounds:

  1. Edit the Automated indicators linked with the widget.
  2. Click the Other tab.
  3. Click the Show real-time score checkbox.
  4. Click Save.

Or

Set the collection job Relative End field to 1.


Related Problem: PRB726997

Seen In

Helsinki Patch 6 Hot Fix 1

Fixed In

Helsinki Patch 9
Istanbul Patch 2
Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-07-19 08:33:54
Published:2017-07-19