When you export a scorecard with a large amount of data to a png or jpg image, there is timeout error and the image cannot not be downloaded. This behavior can also occur for a widget that displays the large indicator.

Steps to Reproduce


  1. Collect a large amount of data for an indicator, such as 5 years worth of data for a daily indicator.
  2. Navigate to the scorecard for the indicator.
  3. Try to export the scorecard to png or jpg.

Expected result: Attached image is generated and can be downloaded.

Actual result: One of the following error codes.

  • Error HTTP Code:408 error while exporting graph as image.
  • Error (HTTP Code:503) Conversion Failed:Did not receive a success in the HTTP response


  • For a scorecard or widget, take a screenshot of the image
  • For a widget, reduce the amount of data displayed by the widget

Related Problem: PRB722351

Seen In

Fuji Patch 13 Hot Fix 1
Geneva Patch 9
Helsinki Patch 5

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-08-31 10:20:04