Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
A breakdown widget paired with a score widget appears incorrectly. The iFrame shows only the top-half when both widgets have a height value set by 'Edit Widget'. - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • A breakdown widget paired with a score widget appears incorrectly. The iFrame shows only the top-half when both widgets have a height value set by 'Edit Widget'.
KB0622535

A breakdown widget paired with a score widget appears incorrectly. The iFrame shows only the top-half when both widgets have a height value set by 'Edit Widget'.


469 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

A breakdown widget will only display the top-half of the chart when there is also a score widget on the dashboard, and both have their height set in the Edit Widget menu.

Steps to Reproduce

  1. Create a new Performance Analytics Dashboard.
  2. Add Open Incidents by age to the dashboard.
  3. Add Average resolution time to the dashboard.
  4. Edit the Dashboard, click the Edit Widget cogwheel icon.
  5. Give each widget a height value of 450px.
  6. Reload the page.

Expected behavior: Widgets display properly.

Actual behavior: Only top-half of widget displays.

Workaround

Possible workarounds:

  • Refresh the widget
  • Do not set the height of the breakdown widget

 


Related Problem: PRB720949

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.