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Description

In Service Portal, Multi Line Text variables behave differently in different browsers.

* In Chrome and Firefox, you can resize manually vertically, even over the borders of the page, but the horizontal automated extension works fine.
* In Internet Explorer 11, the vertical scroll bar appears but you cannot scroll because of the automated extension of the field.
* In Edge, there is no scroll bar and it extends horizontally automatically when you hit the bottom of the field.

Steps to Reproduce

 

 

  1. Navigate to Service Portal > Service Portal Home and click Order Something.

  2. Click Can We Help You?, and then click Report an Issue.

  3. Note the different browser behaviors.

    • In Chrome and Firefox, the Description field can be resized manually vertically, even over the borders from the page. However, the horizontally automated extension works correctly.

    • In Internet Explorer 11, the vertical scroll bar is displayed but you cannot scroll because of the automated extension of the field.

 

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB949152

Seen In

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Fixed In

Kingston

Associated Community Threads

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Article Information

Last Updated:2018-02-20 14:31:50
Published:2017-04-30