If sorting is done in list view, duplicate records are shown on multiple pages when using pagination and clicking Next.

Steps to Reproduce

  1. Go to

  2. Ensure that you have sufficient number of records (over 50)

  3. Click the context menu (hamburger) icon next to the Incident form title and choose Show > 20 rows per page

  4. Click the Priority column header and choose Sort a-z (Ascending)

  5. In a new tab go to, open the same incident, and click the right arrow to go to the next page

  6. Compare the records from the first page and the second page

    Note that duplicate records appear in the first 20 records and the next 20 records




  • Set system property "glide.secondary.query.sysid" to true
  • Perform cache flush

Related Problem: PRB948575

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-03-09 00:14:27