If sorting is done in list view, duplicate records are shown on multiple pages when using pagination and clicking Next.

Steps to Reproduce


  1. Go to

  2. Ensure that you have sufficient number of records (over 50).

  3. Click the context menu (hamburger) icon next to the Incident form title and choose Show > 20 rows per page.

  4. Click the Priority column header and choose Sort a-z (Ascending).

  5. In a new tab go to, open the same incident, and click the right arrow to go to the next page.

  6. Compare the records from the first page and the second page.

    Note that duplicate records appear in the first 20 records and the next 20 records.




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Related Problem: PRB948575

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Article Information

Last Updated:2019-05-21 11:44:06