If you have a board for incident based on the Assigned To field without an incident assigned to a specific user, and an existing card is updated on the board to said user, a new lane for that assignee will not be visible until you refresh the board.


Steps to Reproduce


  1. Navigate to incident.list and ensure no incidents are assigned to Fred Luddy.
  2. Right-click Assigned To column. Click on VTB.
  3. On the board, select one of the cards and update the assigned to Fred Luddy.

Expected: A new lane should appear for Fred Luddy, and the updated card should move therein.
Actual: The card remains in the existing lane and only appears after refreshing the whole board.


Refreshing the board is the only way to show the latest updates.

Related Problem: PRB911272

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Article Information

Last Updated:2017-08-07 12:13:41