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Watch list field type list has 60-character length restriction in template - Known Error
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  • Watch list field type list has 60-character length restriction in template
KB0622198

Watch list field type list has 60-character length restriction in template


943 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When used in a template, the watch list field type list has a length restriction. If the field has more than 61 characters, it is not saved.

Steps to Reproduce

  1. Navigate to Incident > All and open an incident.

  2. Click the More options (...) icon in the form header and select Toggle the template bar.

  3. Click the + sign in the template bar in the footer of the form and add a new template.

  4. Fill in the required fields and add the watch list field to the template.

  5. For the field values, add names that add up to more than 60 characters, separating the names with commas.

     

     

  6. Click Submit.

    If the watch list field is longer than 61 characters, the names are not saved in the template or in the watch list field when applying the template.

     

 

 

 

Workaround

Try to use fewer than 60 characters for the content of the watch list field in templates.

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB733371

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Attachments

Attachments

  • sm-watchlist.png
  • sm-watchlist.png

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