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Description

When used in a template, the watch list field type list has a length restriction. If the field has more than 61 characters, it is not saved.

Steps to Reproduce

  1. Navigate to Incident > All and open an incident.

  2. Click the More options (...) icon in the form header and select Toggle the template bar.

  3. Click the + sign in the template bar in the footer of the form and add a new template.

  4. Fill in the required fields and add the watch list field to the template.

  5. For the field values, add names that add up to more than 60 characters, separating the names with commas.

     

     

  6. Click Submit.

    If the watch list field is longer than 61 characters, the names are not saved in the template or in the watch list field when applying the template.

     

 

 

 

Workaround

Try to use fewer than 60 characters for the content of the watch list field in templates.

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Related Problem: PRB733371

Seen In

Geneva Patch 6 Hot Fix 2
Geneva Patch 8 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-28 15:04:12
Published:2017-04-20