106 views

Description

Back button in Knowledge article Preview window displays incident list rather than returning to incident form.

Steps to Reproduce

 

  1. Navigate to Incident > All and open any incident.

  2. If the Contextual Search Results field, which displays as the Related Search Results toggle, is not in the form, right-click in the form header, select Configure > Form Layout, and use the slushbucket to add it.

  3. Click Related Search Results, which are based on the Short Description.

    The relevant Knowledge articles are listed.

  4. Click Preview for one of the articles to display a preview.

  5. Inside the Preview window, click the back button < in the top left corner.

    Note that instead of returning to the incident form, the incident list is displayed.

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB879524

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-01-15 13:00:41
Published:2017-08-01