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Description

Edge proxy should be able to set up a connection retry interval and retry a number of times before shut-down if it is not able to connect to the instance.

Steps to Reproduce

 

  1. Ensure the proxy can not access the instance.
  2. Start a Edge Encryption EE proxy.

The proxy shows on the logs that it is shut-down after 40 seconds and no longer retries to connect.

Workaround

To resolve the problem, after the proxy has shut down, please manually start the proxy.

After the fix, there is a new configuration edgeencryption.register.retry.count property. The proxy checks for connection every 5 seconds, and the default value for edgeencryption.register.retry.count is 0. When the retry limit is set to 0, the proxy server attempts to reconnect until a connection is established.

See Edge Encryption general properties for details: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/edge-encryption/reference/r_EdgeEncryptionProperties.html


Related Problem: PRB756425

Seen In

Geneva
Helsinki
Istanbul

Fixed In

Geneva Patch 11
Helsinki Patch 10
Helsinki Patch 9
Istanbul Patch 3
Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-10-04 06:12:12
Published:2017-07-20