Issue
On the User form, the "Refresh from LDAP" link does not work on LDAP servers with a MID Server
Problem
If your user was imported by LDAP, and the LDAP server uses a MID Server to retrieve the data, it will not update the user records.
Symptoms
The instance system logs could show either:
- WARNING *** LDAP: LDAP:
- Connection refused
- User not found
Cause
"Refresh from LDAP" requires direct access to the LDAP server
Resolution
To update the user data, run the data source or LDAP import for the LDAP server the user belong to.
Do not use "Refresh from LDAP" if your LDAP server has a MID Server set.
