After upgrading, some users can no longer see the related list of emergency changes on a change request.

Steps to Reproduce

  1. Navigate to Change > All.
  2. Open any change request record. 
  3. Click the menu icon  and select Configure > Form Layout.
  4. In View name, select New.
  5. In View name, type Emergency.
  6. Click OK.
  7. Click Save.
  8. Click the menu icon  and select View > Emergency.
  9. Click the menu icon  and select Configure > Related Lists.
  10. Add additional lists to the Selected slushbucket.
  11. Click Save.
  12. Upgrade to a Helsinki patch.
  13. After upgrade, navigate to Change > All.
  14. Open any change request record.
  15. Click the menu icon  and select View > Emergency.
    The related list is no longer the customized list that was created before the upgrade.


This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB722939

Seen In

Helsinki Patch 3
Helsinki Patch 4

Fixed In

Helsinki Patch 10
Istanbul Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:05