When creating a Standard Change from an incident, the parent field on the change request does not inherit the incident number.

Steps to Reproduce


  1. Navigate to Incident > Open and select an incident record.
  2. In the Change Request related list, click the New button.
  3. Choose Standard Change.
  4. Choose Network Standard Changes.
  5. Choose Add network switch to datacenter cabinet.

    In the change request form, note that the Parent field is not populated with the incident number from which the change was created.



This issue is fixed in Jakarta and onwards. As the patch is embedded in the Service Catalog plugin core code, no workaround can be used.

Related Problem: PRB719914

Seen In

Geneva Patch 6 Hot Fix 2

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-01-23 00:05:43