Steps to Reproduce
Navigate to System Properties > All Properties and set the glide.workflow.user_approval_history property to true.
Create a Workflow named Test Approval History and add an Approval - User activity between Begin and End.
For more information, see the documentation topic Create a workflow.
Create an item Test Approval History and attach it to the created workflow.
Submit a request for the created item.
Go to the request and add the Approval History to the form.
- Click the Activity Filter icon () next to the Activity log.
- Click Configure available fields.
- Move Approval history from the Available list to the Selected list.
- Click Save.
At first, only the "Fred Luddy requested to approve task" item is displayed in the activity log.
Right-click in the header and choose History > List.
Note that the date/time timestamps of the two logs have the creation date and time of the RITM rather than the date/time timestamps of the Approval History message matching the date and time of the approval record.
In the Approval Events (Task) and the Approval Events (Non-Task) business rules on sysapproval_approver table change the following lines:
Related Problem: PRB868619