When the CMDB has millions of CIs, the load time for business service maps is more than a minute, which seriously affects usability.
Steps to Reproduce
On a system where the CMDB has a large number of CIs, load any business service map.
For more information, see the product documentation topic Business service maps.
If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix.
Related Problem: PRB657892