A list with a choice list cannot be filtered

A list (glide_list) with a choice list cannot be filtered.

On a Helsinki or Istanbul instance using the List v3 plugin:

1. Navigate to Incident > All.
2. Click the Personalize list icon .
3. Add the Watch list column.
4. Expand the quick search filter.
   Note that the Watch list is grayed out and not searchable.

On a Fuji or Geneva instance using the List v2 plugin:

1. Navigate to System Definition > Dictionary.
2. Create the filter [Table] [is] [kb_knowledge].
3. Click Run.
4. Click New.
5. Create the following dictionary entry:
   • Type: List
   • Column Label: Type of Agent
   • Column Name: u_type_of_agent
6. Click Submit.
7. Navigate to Knowledge > All.
8. Open any record.
9. Right click on the Type of Agent field label.
10. Select Configure Choices.
11. Add three choice values.
12. Click Save.
    An alternative to steps 7-12 is to add hard-coded choice values on the Type of Agent sys_dictionary record.
13. In the Type of Agent field, select an option from the choice list.
14. Click Update.
15. Navigate to Knowledge > All.
16. Attempt to filter on: [Type of Agent] [is] [<anything>].
    Note the following errors:
    • Page not found
    • The page you are looking for could not be found.

This is expected behavior. All glide_list fields (for example, Watch list) need a reference value to a table and cannot be used in the quick filter list view (they appear grayed out).

Glide List columns can be queried in a list expanding the breadcrumb filter with only the operators 'is [not] empty' and '[does not] contain'.

The following article contains an example script that can be used to implement a more advanced filter on a Glide List:

KB0596181: Interacting with a Glide List field