On inbound actions, if the action type is set to Reply Email, the target table becomes hidden.

If you set the option 'Stop processing' to On, and no 'Target table' set, the 'Stop processing' is not executed by the inbound action's execution. The remaining Inbound actions will execute.

Steps to Reproduce

  1. Navigate to System Policy > Email > Inbound Actions and click New.
  2. Fill in the fields as follows:
    • Target table: -- None --
    • Action type: Reply Email
    • Active: True
    • Stop processing: True
    • Type: New
    • Order: 1
    • Reply email: Hello
    • Name: Testing Stop Processing
  3. Send an email into the instance.
  4. Note in the email log that the inbound email action was processed, but the stop processing was not triggered. (There should be additional inbound actions processed, such as Create Incident).

    example inbound action


Set the target table to any table. You can do it on the list view of the inbound action or as follows:

  1. Change the Action type to Record Action so that the target table field becomes visible.
  2. Give the target table any value (the value is irrelevant in this example).
  3. Revert the action type to Reply Email and click Save.

 Email logs will display the message: "Stop processing detected after executing script: Testing Stops Processing"

Set the target table to any value

Related Problem: PRB731091

Seen In

Helsinki Patch 3

Fixed In


Associated Community Threads

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Article Information

Last Updated:2018-03-13 06:55:19