74 views

Description

Knowledge article information does not save if a parent field is on the form.

Steps to Reproduce

 

  1. Log in as maint.

  2. Navigate to Knowledge > Articles > Create New.

  3. On the form, right-click in the header and choose Configure > Form layout.

  4. Add a new section named Other to the default view, then add a dot-walk column Parent.short_description into the new Other section.

  5. Navigate to Knowledge > Articles > Create New.

  6. Fill in the mandatory fields including Short description and Parent.Short Description.

  7. Click Submit or Save.

    Note that the newly created article does not have a value in the Short description field.

 

Workaround

Remove the parent field.


Related Problem: PRB864440

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-12 06:47:47
Published:2017-08-01