The survey trigger condition does not work on migrated surveys via Update Set.

Steps to Reproduce


  1. Create an Update Set.
  2. Create a survey in the Survey Designer.
  3. Create a trigger condition for the incident table (state is resolved) and reference the survey to this trigger condition.
  4. Close the Update Set and move it to another instance.
  5. Create an incident.
  6. Resolve the incident.
  7. Go to the survey instance and note that no survey will be created.


This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Other than using an Update Set, there is one authorized way to migrate a survey/assessment, which is described in the following product documentation:

These three have the same method and work for both surveys and assessments.

Related Problem: PRB742422

Seen In

There is no data to report.

Fixed In

Helsinki Patch 12
Istanbul Patch 8

Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:37:01