Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Resolving the issue of SSH command time out during discovery in Service Mapping - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Resolving the issue of SSH command time out during discovery in Service Mapping
KB0621670

Resolving the issue of SSH command time out during discovery in Service Mapping


7351 Views Last updated : Jul 22, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Resolving the issue of SSH command time out during discovery in Service Mapping

Symptoms

  • The business service map displays the warning icon (Warning icon) on top or instead of the configuration item.
  • The following error message displays for the configuration item: 
    SSH command timed out on host

Cause

Service Mapping uses the SSH command that is taking longer than expected. It may happen if this command is performing an extensive search on the file system.

Resolution

Option 1:

  • Modify the pattern used for discovery of this configuration item so that this command takes less time.


Option 2:

  • Modify the MID Server property controlling the SSH initial connection timeout:
    1. Add the mid.sa.ssh.timeout property for the MID Server used to discover the problematic configuration item. For operational instructions, see Create MID Server Properties.
    2. Set the value of the newly added property to be more than 60000 milliseconds (Default value).

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.