461 views

Description

The setting for the date picker for the first day of the week (the glide.ui.date_picker.first_day_of_week system property) is not applied correctly in Service Portal.

Steps to Reproduce

  1. Set Monday as the first day of the week in the calendar picker.

    1. Go to sys_properties_list.do.
    2. Click New.
    3. Add a property with the name glide.ui.date_picker.first_day_of_week and set the value to 2.
    4. Click Submit.
  2. Navigate to Self Service > Service Catalog, and click Can We Help You?.

  3. Choose Report Outage.

  4. Click the calendar icon for the field At what time did you notice the outage began?.

    Note that the first day of the week in the calendar is Monday.

  5. Navigate to Service Portal > Service Portal Home and click Order Something.

  6. Under Categories, click Can We Help You? and then click Report Outage.

  7. Click the calendar icon for the field At what time did you notice the outage began?.

    Note that the first day of the week in the calendar is Sunday rather than the Monday setting for the glide.ui.date_picker.first_day_of_week property.

     

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB857577

Seen In

Helsinki Patch 8

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-08 07:08:40
Published:2017-03-09